Payment Method
TOPGUN accepts the following payment methods:
*We are currently suspending convenience store payments due to operational reasons. We apologize for any inconvenience this may cause and thank you for your understanding.
Credit card payment
We accept VISA, American Express, MasterCard and JCB cards.
Regarding the use of debit card
If you pay with a credit card with a debit function, the product price will be debited from your account via the debit function at the time the credit card is authorized (almost simultaneously with the order).
If you change your order details after your credit card has been authenticated, your credit card will be authenticated again, and the amount of the change will also be debited from your account. The amount used before the change will be refunded at a later date, but until the refund is received, the amount will be debited twice. The period until the refund is completed varies depending on the card issuer, but it may take up to 60 days.
For inquiries regarding refunds or canceling double deductions, please contact the card issuer listed on the back of your card directly.
About the process leading up to billing
- When you complete your order, your credit card will be authorized.
- During the authentication (credit) stage, no charge has been made yet, so you can change the order details. *If you use a debit card, you will be charged immediately.
- Your credit card will be charged 3 to 7 days after the product is shipped.
* If you return a product or refuse to receive it, we will refund you in accordance with our Returns and Refunds Policy.
Handling of card information
In order to keep your information safe, TOPGUN does not store any credit card information. In addition, when you enter your personal information, the communication is protected and transmitted safely using SSL, an industry standard encryption technology, so there is no need to worry about the information being stolen by a third party.
Bank transfer
Financial institutions: Mitsubishi UFJ Bank
*Bank transfer fees are to be borne by the customer.
* Fees vary depending on the bank you use, so please check with the individual bank you use.
Regarding payment for your order
After you complete your order, we will send you an order confirmation email. Please make payment to the bank account specified in the email within one week of the email being sent. After we confirm your payment, we will ship your item.
For back-ordered items, we will order the item after confirming your payment and ship it as soon as it arrives.
If you order multiple items
We do not accept lump-sum payments for multiple orders. If you make a lump-sum payment, we will refund the amount for all orders other than the applicable order. The customer will be responsible for any bank transfer fees incurred at the time of the refund.
About the deadline for transfer
- Please make the payment within one week after placing your order.
- If payment is not received within the deadline, your order will be automatically cancelled.
- All payments made after the deadline will be refunded.
* Depending on the timing of the bank transfer data, the deadline may pass without us being able to confirm the payment, and your order may be canceled.
* Any payments made after the deadline will be refunded. Transfer fees incurred at the time of refund will be borne by the customer.
Please make your transfer and payment well in advance.
Cash on delivery
Handling company: Sagawa Express, Yamato Transport
- You will pay the delivery driver when you receive the product.
- We only accept cash.
Regarding upper limit of transaction amount
Sagawa Express has no limit, while Yamato Transport limits it to 300,000 yen.
About COD fees
There are no special handling fees.